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Greater Glasgow and Clyde NHS Board

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201507966 Sector Health Category clinical treatment / diagnosis Decided 01 September 2016

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Clinical negligence harms learning

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Summary

Ms C, an advice worker, complained to the board about immunisations given to the child of her client (Ms A) by the community nursing team. The child had been given additional vaccinations on two occasions and the staff had failed to keep accurate records. Although the board upheld the complaints, Ms A felt they had not taken her concerns seriously.

We took independent nursing advice. The adviser found that vaccination errors had occurred but that the board had carried out a detailed investigation into the causes and that appropriate action had been taken to prevent a repeat occurrence. We upheld Ms C's complaints but made no additional recommendations.

Related reading

View Decision Report 201507966 as a PDF (10.9 KB) Updated: March 13, 2018

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