Summary
Miss C complained about the university regarding charges for repairs required to her previous accommodation. She disputed that she was responsible for the damage in question and was unhappy that she had not been provided with evidence to support the charges.
On investigation, we found that the university had failed to photograph the damage, in line with their procedures. We also considered that the level of detail recorded about the damage was insufficient to justify recharging the repairs. As such, we upheld the complaint.
Recommendations
We recommended that the university: apologise to Miss C for the failings identified; refund the charges for the repairs in question to Miss C and her flatmates; and review their inspection procedures and paperwork to ensure that adequate evidence is gathered to support rechargeable repairs.
Related reading
View Decision Report 201504212 as a PDF (12.69 KB) Updated: March 13, 2018