Source · SPSO (Scottish Public Services Ombudsman)

The Highland Council

SPSO (Scottish Public Services Ombudsman) Withdrawn Reference 201501679 Sector Local Government Category mental health issues Decided 01 September 2015

View The Highland Council scorecard

Mental Health Crisis Referral Delays

Full decision

Summary

Mrs C complained about a mental health assessment of her late son, which was conducted by a mental health officer (MHO) employed by the council.

When we investigated Mrs C's complaint, we found that, although the MHO was employed by the council, at the time of the events, they acted as part of an NHS community mental health team. The council and NHS board agreed that, in this case, the NHS was responsible for the actions subject to the complaint, and we closed the complaint about the council and considered the NHS board's involvement as a separate case.

Other decisions involving The Highland Council

Reference	Date	Summary	Outcome
202206966	01 Apr 2024	C was living in a residential unit for young people who are looked after by the council. C complained that …	Partly Upheld
202107467	01 Dec 2023	C complained about the council’s handling of allegations that their child made against them, including decisions taken to remove their …	Partly Upheld
202002615	01 Apr 2023	C complained about the council’s decision-making in relation to the allocation of Scottish Government Town Centre funding. In terms of …	Upheld
201909583	01 May 2021	C complained about the council's social work department's handling of child protection concerns that were raised about their children and …	Upheld
201810255	01 Jan 2021	C complained about the council's involvement in respect of the Welfare Guardianship Order (order which allows someone to make ongoing …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list

The Highland Council

Full decision

Summary

Related reading

Other decisions involving The Highland Council