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Dumfries and Galloway NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201500679 Sector Health Category clinical treatment / diagnosis Decided 01 January 2016

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Inaccurate and inaccessible patient records Clinical negligence harms learning

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Summary

Mr C complained to the board about the care and treatment he received from a prison health centre for on-going back pain. He was unhappy that the doctor had not done enough to manage his pain or deal with the cause of it. The pain relief medication and physiotherapy were not helping, and he wanted another back operation.

We took independent advice from a GP adviser. We found that the doctor had followed Scottish guidance on the management of back pain, and prescribing painkillers and physiotherapy was appropriate given his symptoms. When Mr C reported that his pain was not improving with these measures, the doctor then referred him for surgical review. We concluded that the care and treatment was reasonable.

Related reading

View Decision Report 201500679 as a PDF (10.94 KB) Updated: March 13, 2018

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