Source · SPSO (Scottish Public Services Ombudsman)

North Lanarkshire Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201500528 Sector Local Government Category sheltered housing issues/residential homes Decided 01 October 2015

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Care home safety and capacity

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Summary

Mrs C complained that the council had not thoroughly investigated her concerns about the conduct of an employee. Mrs C also complained about the time taken to investigate her concerns.

While we were unable to release further information to Mrs C during the investigation, as it was protected third party information, we were able to see that the council had thoroughly investigated Mrs C's concerns. While the investigation had taken longer than anticipated, there was good reason for this and the council were actively investigating throughout that time. For these reasons, we did not uphold the complaints.

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North Lanarkshire Council

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