Source · SPSO (Scottish Public Services Ombudsman)

Glasgow City Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201407030 Sector Local Government Category Complaints handling (incl Social Work complaints procedures) Decided 01 June 2015

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Complaint record keeping failures

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Mrs C complained that a close family friend she took along to an independently chaired complaint meeting was not allowed to speak on Mrs C's behalf or ask questions. We found that Mrs C had been asked in advance whether she was bringing a representative and that she told the council she would only be bringing somebody to support her but not represent her. Therefore, we found that the council had acted reasonably.

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Glasgow City Council

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