Source · SPSO (Scottish Public Services Ombudsman)

Greater Glasgow and Clyde NHS Board

SPSO (Scottish Public Services Ombudsman) Other Reference 201407022 Sector Health Category clinical treatment / diagnosis Decided 01 May 2015

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Clinical negligence harms learning Inaccurate and inaccessible patient records

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Summary

Miss C complained about aspects of her mental health care. However, she did not sign and return a consent form which we had sent her. We had explained in detail that we needed this in order to obtain information, such as her medical records, from the board and that we could do nothing more with her complaint without it. Following a reminder, we closed the complaint without further action as we had still not received the signed form.

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Greater Glasgow and Clyde NHS Board

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