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Business Stream

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201406949 Sector Water Category incorrect billing Decided 01 November 2015
Complaint record keeping failures

Full decision

Summary

Ms C complained to us that Business Stream had unreasonably billed her for water charges for a property that was vacant. Ms C had subsequently sold the property. In response to our enquiries on the complaint, Business Stream said that after considering the circumstances of the case, they would be willing to close Ms C's account and withdraw all charges. Ms C confirmed that this resolved her complaint and, consequently, we closed the case.

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View Decision Report 201406949 as a PDF (10.74 KB) Updated: March 13, 2018

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Other decisions involving Business Stream

Reference Date Summary Outcome
202101632 01 Mar 2023 C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the … Resolved / Early Resolution
202103298 01 Nov 2022 C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was … Upheld
201900738 01 Dec 2021 C complained that Business Stream had not billed their business accurately. C said that they had been told by an … Not Upheld
201806006 01 Jul 2021 C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business … Resolved / Early Resolution
201808488 01 Nov 2020 Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to … Not Upheld
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