Source · SPSO (Scottish Public Services Ombudsman)

The City of Edinburgh Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201406917 Sector Local Government Category rent and/or service charges Decided 01 August 2015

View City of Edinburgh Council scorecard

Weak Government Accountability & Scrutiny

Full decision

Summary

Mr C complained that the council had charged him a call-out fee for their shared repair service. The council advised that there would be a call-out charge if the issue was not considered as an emergency. When a council officer attended Mr C's property it did not appear to be an emergency and no action was taken, and a call-out charge was issued to Mr C.

We found that Mr C had been informed of the possibility of a call-out charge and there was no evidence that the issue should have been noted as an emergency. Therefore, we did not uphold the complaint.

Other decisions involving The City of Edinburgh Council

Reference	Date	Summary	Outcome
202505687	01 Jun 2026	C complained to the council about damp and mould in their rental property. C had been moved to the property …	Upheld
202404014	01 Feb 2026	C complained that the council did not properly consider their concerns about work being carried out on a neighbour’s summerhouse …	Not Upheld
202302915	01 Apr 2025	A & B complained to the council about their handling of their claims procedure in relation to the Trams to …	Upheld
202303840	01 Oct 2024	C is the grandparent of A and B, whose parents were separated. C complained about the actions of the council …	Partly Upheld
202301380	01 Aug 2024	C complained about the council’s social work service during the pre-adoptive process of their child (A). C complained about the …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

The City of Edinburgh Council

Full decision

Summary

Related reading

Other decisions involving The City of Edinburgh Council