Source · SPSO (Scottish Public Services Ombudsman)

Inverclyde Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201405826 Sector Local Government Category factual error in decision-making Decided 01 May 2015

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Weak Government Accountability & Scrutiny

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Summary

An advocacy agency complained on behalf of a client (Mr C) that the council had failed to take reasonable account of his circumstances when considering his application for a Community Care Grant under the Scottish Welfare Fund. We did not uphold Mr C's complaint because our investigation found no evidence that in their handling of Mr C's application, the council had not taken reasonable account of his circumstances or considered the matter properly under both the Scottish Government guidance and their own procedures.

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Inverclyde Council

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