Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Ayrshire and Arran NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201405654 Sector Health Category clinical treatment / diagnosis Decided 01 January 2016

Clinical negligence harms learning Complaint record keeping failures

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Summary

Mrs C complained that her late husband (Mr C)'s GP practice did not properly investigate his underlying heart condition, which was diagnosed at a post-mortem examination. The practice were apologetic about Mr and Mrs C's experience but did not find any failings in the care given to Mr C.

We took independent advice from a medical adviser who is a GP. The adviser said that Mr C's symptoms were not consistent with possible angina (chest pain caused by an inadequate blood supply to the heart) or a heart attack. Therefore, we considered that the assessments, treatment and referrals to specialists were reasonable and appropriate. We did not uphold the complaint.

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202309539	01 Sep 2025	C complained about the standard of medical care and treatment provided by the practice and about the way that they …	Upheld
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A Medical Practice in the Ayrshire and Arran NHS Board area

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