Summary
Miss C was awarded housing points following a series of reports of anti-social behaviour. These points placed Miss C higher on the waiting list for an appropriate property. When the co-operative introduced a new housing points scheme, Miss C's points were removed. Miss C complained that she had not been informed her points could be removed.
We found that the co-operative had informed tenants of the change of policy by sending a summary of the policy and instructions about how to re-apply for points. To apply for the sort of points Miss C had, she had to submit supporting evidence. When Miss C submitted her application form, she did not supply supporting evidence and so her points were removed. For these reasons, we did not uphold Miss C's complaint.
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View Decision Report 201405598 as a PDF (10.94 KB) Updated: March 13, 2018