Source · SPSO (Scottish Public Services Ombudsman)

University of Glasgow

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201405307 Sector Education Category policy/administration Decided 01 June 2015

View The University of Glasgow scorecard

Weak Government Accountability & Scrutiny

Full decision

Summary

Mrs C complained to the university that her son was not appropriately supported by them when he decided to withdraw from his masters course and complete a postgraduate diploma instead. She believed he was entitled to a refund of fees but the university refused his refund application. We considered the policies of the university and their investigation of her concerns. We found that the university had reasonably investigated and responded to the concerns, and had followed their policy in deciding not to make a refund.

Other decisions involving University of Glasgow

Reference	Date	Summary	Outcome
202201457	01 May 2024	C complained about the university’s handling of an investigation into allegations made against them and their subsequent complaint about the …	Partly Upheld
201904485	01 May 2021	C complained on behalf of a family member (A), who was a disabled student at the University of Glasgow. C …	Upheld
201808095	01 Feb 2021	Mr C was required to complete three school placements as part of his secondary teaching course. Mr C complained that …	Partly Upheld
201900021	01 Feb 2021	Ms C, a postgraduate student, complained that she had paid for classes and seminars which had been cancelled due to …	Partly Upheld
201900614	01 Jan 2021	C complained on behalf of their relative (A), a student at the university. A is blind and has arrangements in …	Upheld

View all decisions for this organisation

Source decision Back to decisions list

University of Glasgow

Full decision

Summary

Related reading

Other decisions involving University of Glasgow