Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201404940 Sector Prisons Category accommodation (including cell amenities and location) Decided 01 May 2015

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Full decision

Summary

Mr C complained that his prison unreasonably reversed their decision to allow him to move into a shared cell. We found that, as they acknowledged, the prison had made the wrong decision in allowing Mr C to move to a shared cell and, therefore, they were correcting their mistake when they returned him to a single cell. Therefore, we did not uphold Mr C's complaint. However, we decided that the prison should have been more open with Mr C about what had happened. We were also of the view that the Scottish Prison Service should take action to prevent such a mistake from happening again. We made recommendations to address these points.

Recommendations

We recommended that Scottish Prison Service: apologise to Mr C for the initial decision to move him to a shared cell being taken without consideration of all relevant information and for failing to be open with him about this when dealing with his complaint; and remind hall staff at the prison that in appropriate cases they should consider seeking the opinion of professionals involved in case management before making the decision to move a prisoner to a different cell.

Related reading

View Decision Report 201404940 as a PDF (12.42 KB) Updated: March 13, 2018

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