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We received a complaint that prison officers had not handled a prisoner's incoming post in line with prison rules and had not handled his complaint to the SPS reasonably. However, the prisoner later contacted us to say that the complaint had been made to us without his knowledge or agreement. We agreed with his request that the complaint be withdrawn.
View Decision Report 201402677 as a PDF (10.74 KB) Updated: March 13, 2018
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 202412046 | 01 Feb 2026 | C complained that the Scottish Prison Service (SPS) failed to follow the appropriate procedure after they removed C from association … | Upheld |
| 202401074 | 01 Nov 2025 | C complained that the Scottish Prison Service (SPS) failed to take reasonable steps to ensure that they had prompt access … | Upheld |
| 202303295 | 01 Mar 2025 | C complained that the Scottish Prison Service (SPS) failed to appropriately investigate their lost property claim. C submitted a claim … | Upheld |
| 202006807 | 01 Sep 2022 | C complained about the handing of their Internal Case Management (ICM) case conference. C was unhappy that the Scottish Prison … | Partly Upheld |
| 202001300 | 01 Sep 2022 | Ms C provided her express consent for her pronouns to be used for this publication. Ms C complained about matters … | Partly Upheld |