Source · SPSO (Scottish Public Services Ombudsman)

North Lanarkshire Council

SPSO (Scottish Public Services Ombudsman) Other Reference 201402187 Sector Local Government Category repairs and maintenance Decided 01 March 2015

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Complaint record keeping failures

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Summary

Ms C, a council tenant, complained to us about the council's handling of repairs to her bathroom. She said there were delays in carrying out the repairs and that she had experienced poor communication with the council and contractors. She also said the contractors caused damage to her house while carrying out the repairs.

We asked Ms C for more information to help us investigate this. However, she then told us that she had paid private contractors to repair the damage and wanted to withdraw her complaints. In accordance with Ms C's wishes, we stopped investigating and closed our file.

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North Lanarkshire Council

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