Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201401160 Sector Prisons Category personal property Decided 01 September 2014

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Complaint record keeping failures

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Mr C, who is a prisoner, had his family order a games console from an online company, and have it sent to the prison for him. However, the prison refused to allow Mr C to have the item in use and he complained that this was unreasonable.

The Scottish Prison Service provided us with a copy of the prison's items in use list, which confirmed that prisoners were only allowed to purchase games consoles from certain approved suppliers and that payment for these must be made from the prisoner's personal cash account. As Mr C did not follow the correct process when purchasing his games console, the prison refused to allow him to have it.

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Scottish Prison Service

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