Source · SPSO (Scottish Public Services Ombudsman)

University of St Andrews

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201400904 Sector Education Category policy/administration Decided 01 November 2015

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Complaint record keeping failures

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Summary

Miss C was a student at the university, studying towards a PhD. She did not pass her PhD and appealed against the decision of the examiners. This appeal, and Miss C's subsequent formal complaint to the university, were not upheld. Miss C felt that the university had failed to take account of their own policies and procedural guidelines when reaching their decision.

We did not issue a finding on this case as it was resolved to Miss C’s satisfaction, following a review by the university of their previous position.

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University of St Andrews

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