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Business Stream

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201400809 Sector Water Category incorrect billing Decided 01 August 2014
Complaint record keeping failures

Full decision

Summary

Company C complained on behalf of their client (Mrs A) who was receiving bills for non-domestic water charges, although she said she had no water facilities in the outbuilding that she used for her business. Mrs A said that as she paid her domestic water through her council tax and the business premises had no water facilities she should not be charged business rates.

Our investigation found that there were two entries for the premises on the Scottish Assessors Association (SAA) website (which provides information about all properties in Scotland). One entry listed the premises as domestic, and the other listed the premises as business. This meant that Business Stream were correct to charge the business rates, based on their dual-use policy.

Related reading

View Decision Report 201400809 as a PDF (10.91 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Business Stream

Reference Date Summary Outcome
202101632 01 Mar 2023 C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the … Resolved / Early Resolution
202103298 01 Nov 2022 C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was … Upheld
201900738 01 Dec 2021 C complained that Business Stream had not billed their business accurately. C said that they had been told by an … Not Upheld
201806006 01 Jul 2021 C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business … Resolved / Early Resolution
201808488 01 Nov 2020 Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to … Not Upheld
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