Home / Sources / Devolved Ombudsmen / 201400706
Index live
Source · SPSO (Scottish Public Services Ombudsman)

South Lanarkshire Council

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201400706 Sector Local Government Category complaints handling Decided 01 September 2014

View South Derbyshire Council scorecard

Complaint record keeping failures

Full decision

Summary

Miss C complained to the council about the actions of their agents while they were pursuing a debt with her, and the way she had been spoken to by a council officer on the phone. The council did not respond to her specific concern about the council officer when they replied to her complaints, and so Miss C raised this with us.

Our investigation found that the council had taken steps to clarify the specific matters Miss C wished to complain of. As these included the way she had been spoken to by a council officer and this was not addressed in the council's response, we upheld the complaint.

Recommendations

We recommended that the council: apologise to Miss C that they did not respond to her specific complaint about the way that a council officer had spoken to her.

Related reading

View Decision Report 201400706 as a PDF (11.85 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving South Lanarkshire Council

Reference Date Summary Outcome
202403098 01 Apr 2025 C complained about the handling of two planning enforcement complaints which they had brought to the council in regards to … Upheld
202002423 01 Sep 2023 C reported concerns to the council’s environmental services department about smoke pollution over a number of years as a result … Upheld
202110238 01 Jul 2023 C complained about the actions of South Lanarkshire Council in relation to work that they carried out to a property … Partly Upheld
202107992 01 Jun 2023 C is the parent of two children, A and B, who complained about the council's handling of child protection concerns … Partly Upheld
202001793 01 Mar 2022 C, parent of A, complained to the council that during A's time at school the council had failed to address … Partly Upheld
View all decisions for this organisation
Source decision Back to decisions list