Source · SPSO (Scottish Public Services Ombudsman)

Knowes Housing Association Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201400336 Sector Local Government Category repairs and maintenance Decided 01 August 2014

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Complaint record keeping failures

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Summary

Mr C complained to us about poor service and the length of time that it took the association to deal with various complaints about lighting in his close. He also said that the association had not kept him properly informed of progress over a number of months.

After reviewing the association's complaint file and their comments, we did not uphold Mr C's complaint. We found that they repaired the close lighting in a timely manner and handled his complaint appropriately.

Other decisions involving Knowes Housing Association Ltd

Reference	Date	Summary	Outcome
201305965	01 Apr 2015	Mr C was a former tenant of the association. After moving out of his property, he was sent a bill …	Partly Upheld
201100515	01 Jan 2012	Mr C complained that the association did not help in any way after his cold water mains froze in January …	Not Upheld

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Knowes Housing Association Ltd

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Other decisions involving Knowes Housing Association Ltd