Source · SPSO (Scottish Public Services Ombudsman)

Ayrshire and Arran NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201305895 Sector Health Category clinical treatment / diagnosis Decided 01 February 2015

View NHS Ayrshire & Arran scorecard

Full decision

Summary

Mrs C complained about the medical care her late mother (Mrs A) received at University Hospital Ayr. Mrs A had suffered from diabetes for over 40 years. She was admitted to the hospital and diagnosed with diabetic ketoacidosis (a condition where consistently high blood sugar levels can result in severe insulin deficiency). Mrs C said that Mrs A did not receive appropriate medical treatment, was discharged home on too high a dosage of insulin, and that her blood sugar was not monitored at home. Mrs A's condition deteriorated at home and she was re-admitted to the hospital five days later having collapsed. She went into a coma and died around four weeks later.

We did not identify any failings in the medical treatment of Mrs A. There was evidence to show that she was given appropriate treatment in the form of intravenous fluids and insulin. We noted that Mrs A had a history of poor diabetic control. However, the insulin dosages were appropriate and, after she returned home, the specialist diabetic nurse had contacted Mrs A to monitor her condition and make changes in her prescription.

Related reading

View Decision Report 201305895 as a PDF (11.14 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Ayrshire and Arran NHS Board

Reference Date Summary Outcome
202408417 01 Mar 2026 C complained on behalf of their adult child (A), who underwent septorhinoplasty surgery (to improve the function and appearance of … Upheld
202309740 01 Mar 2026 C complained about the care and treatment provided to their late parent (A) by the board. A, who was diabetic, … Partly Upheld
202308080 01 Nov 2025 C complained that the board failed to reasonably investigate and/or diagnose the cause of their symptoms of significant weight loss, … Upheld
202308943 01 Aug 2025 C complained that nursing staff had failed to properly supervise their parent (A) resulting in a fall and that there … Upheld
202407708 01 Jul 2025 C was Power of Attorney (POA) for the patient (A). C complained about the care and treatment that A received … Upheld
View all decisions for this organisation