Source · SPSO (Scottish Public Services Ombudsman)

Ayrshire and Arran NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201305577 Sector Health Category policy / administration Decided 01 July 2014

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Complaint record keeping failures

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Summary

Mr C complained that he had raised concerns with the board about the service provided by his local community pharmacy, and that he was dissatisfied with their response. We did not, however, uphold his complaint as we found that the board treated Mr C's concerns seriously. They spent a considerable amount of time trying to resolve them and sent him comprehensive responses, after seeking advice from appropriate sources both internally and externally.

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Ayrshire and Arran NHS Board

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