Source · SPSO (Scottish Public Services Ombudsman)

The City of Edinburgh Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201305336 Sector Local Government Category housing statutory repair notices, haa areas and demolition orders Decided 01 August 2014

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Complaint record keeping failures

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Summary

Mr C was unhappy about the cost of repairs carried out to his communal roof under a statutory repair notice. He said that the final invoice was considerably higher than the original quote, and he had not received a satisfactory explanation as to why that was the case.

We found, however, that the council had explained on more than one occasion, and in considerable detail, why the final invoice was higher. They had also apologised for failing to keep owners informed of the increasing costs while the work was being carried out. We did not uphold his complaint.

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