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The Highland Council

SPSO (Scottish Public Services Ombudsman) Partly Upheld Reference 201304892 Sector Local Government Category policy/administration Decided 01 October 2014

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Summary

Mr C contacted the council to complain about an elected member. He was dissatisfied with the council's response, and complained about this to them. Mr C remained dissatisfied. He complained to us that the council had not dealt reasonably with his phone contact, had not reasonably responded to his complaints and had deliberately included errors in contact details that they supplied to him.

We found that the phone contact had been reasonable and that there was no evidence that the errors in contact details provided were deliberate. We upheld Mr C's complaint that the council's response to his complaint was not reasonable, but did not consider that they needed to take any further action in relation to this.

Related reading

View Decision Report 201304892 as a PDF (10.87 KB) Updated: March 13, 2018

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