Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Tayside NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201304080 Sector Health Category clinical treatment / diagnosis Decided 01 April 2014

Full decision

Summary

Mr C attended his medical practice suffering from vomiting, diarrhoea and pains in his stomach. A GP diagnosed gastroenteritis (inflammation of the stomach and intestines) but some five days later Mr C was taken to hospital, where it was found that his appendix had burst, leading to peritonitis (inflammation of the tissue lining the abdomen). He had to have further surgery when he developed complications including kidney problems and a haematoma (a localised collection of blood outside the blood vessels). Three months after the original appendectomy he developed a fistula (an abnormal opening between organs) which had to be closed with a skin graft.

Mr C complained to us that the GP failed to diagnose that he was suffering from appendicitis. We took independent advice on this from one of our medical advisers, and did not uphold the complaint. The adviser said that the GP had made a reasonable assessment and diagnosis of Mr C's symptoms, which were highly suggestive of gastroenteritis. The GP had asked Mr C to return to be reviewed if his symptoms did not settle down, but he did not do this. Our adviser pointed out that there is a shared responsibility between doctor and patient, and it was not the doctor's responsibility that Mr C did not return when his symptoms did not improve.

Related reading

View Decision Report 201304080 as a PDF (11.28 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving A Medical Practice in the Tayside NHS B…

Reference Date Summary Outcome
202409557 01 Sep 2025 C complained that the practice failed to provide them with reasonable care and treatment. C attended the practice with symptoms … Not Upheld
202405245 01 Jun 2025 C complained that their GP practice failed to provide them with reasonable care and treatment. C attended the practice with … Upheld
202203063 01 Apr 2024 C complained about the care and treatment that their late sibling (A) received from the practice. A attended the practice … Upheld
202206891 01 Mar 2024 C complained about the care and treatment that they received from the practice prior to their diagnosis of an abdominal … Upheld
202000192 01 Aug 2023 C complained about the practice's care and treatment of their parent (A) who died as a result of sepsis several … Upheld
View all decisions for this organisation