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Mr and Ms C were unhappy with the council's handling of their complaints. After we contacted the council about this, the council decided that Mr and Ms C's complaints should be upheld and the second stage of their complaints process repeated. As Mr and Ms C were satisfied with this outcome, we did not take the matter further.
View Decision Report 201304037 as a PDF (10.69 KB) Updated: March 13, 2018
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 202505687 | 01 Jun 2026 | C complained to the council about damp and mould in their rental property. C had been moved to the property … | Upheld |
| 202404014 | 01 Feb 2026 | C complained that the council did not properly consider their concerns about work being carried out on a neighbour’s summerhouse … | Not Upheld |
| 202302915 | 01 Apr 2025 | A & B complained to the council about their handling of their claims procedure in relation to the Trams to … | Upheld |
| 202303840 | 01 Oct 2024 | C is the grandparent of A and B, whose parents were separated. C complained about the actions of the council … | Partly Upheld |
| 202301380 | 01 Aug 2024 | C complained about the council’s social work service during the pre-adoptive process of their child (A). C complained about the … | Partly Upheld |