Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201303043 Sector Prisons Category education Decided 01 January 2014

View Scottish Prison Service scorecard

Full decision

Summary

Mr C, who is a prisoner, complained there was an unreasonable delay in the prison finalising his report after he completed a treatment programme. Mr C said the delay in completing the report meant he was prevented from undertaking any further work required before the parole board review his case.

The Scottish Prison Service (SPS) told us that Mr C's report should have been finalised 16 weeks after he completed the programme. However, it had still not been completed four months after that. They explained that the facilitators were new to delivering the programme, and writing reports, and that this had impacted on timescales. In addition, before a decision could be reached on whether Mr C was required to undertake further programme work, his completed report needed to be considered by the prison's programmes case management board (PCMB).

As Mr C's case is due to be considered by the parole board in early 2014, we agreed the delay in completing his report was unreasonable. We upheld his complaint and made recommendations.

Recommendations

We recommended that the SPS: complete Mr C's report as a matter of urgency and ensure it is ready to be considered by the PCMB without further delay; and prioritise Mr C's access to any further programme work that may be identified by the PCMB.

Related reading

View Decision Report 201303043 as a PDF (12.88 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Scottish Prison Service

Reference Date Summary Outcome
202412046 01 Feb 2026 C complained that the Scottish Prison Service (SPS) failed to follow the appropriate procedure after they removed C from association … Upheld
202401074 01 Nov 2025 C complained that the Scottish Prison Service (SPS) failed to take reasonable steps to ensure that they had prompt access … Upheld
202303295 01 Mar 2025 C complained that the Scottish Prison Service (SPS) failed to appropriately investigate their lost property claim. C submitted a claim … Upheld
202006807 01 Sep 2022 C complained about the handing of their Internal Case Management (ICM) case conference. C was unhappy that the Scottish Prison … Partly Upheld
202001300 01 Sep 2022 Ms C provided her express consent for her pronouns to be used for this publication. Ms C complained about matters … Partly Upheld
View all decisions for this organisation