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South Lanarkshire Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201302781 Sector Local Government Category neighbour disputes and antisocial behaviour Decided 01 April 2014

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Complaint record keeping failures

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Summary

Ms C was rehoused following problems with antisocial behaviour in her previous neighbourhood, but was unhappy with the new property as there were some problems with a neighbour. She complained that the council were at fault in allocating her a new property where it was known that there were also antisocial behaviour problems and that they had withheld this information from her.

Our investigation found evidence that the council had taken into consideration the circumstances surrounding Ms C being rehoused, had conducted a risk assessment and allocated the property to her in line with their policies and procedures. We did not uphold her complaints.

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View Decision Report 201302781 as a PDF (10.88 KB) Updated: March 13, 2018

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