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Business Stream

SPSO (Scottish Public Services Ombudsman) Withdrawn Reference 201302585 Sector Water Category charging method / calculation Decided 01 February 2014
Complaint record keeping failures

Full decision

Summary

Mr C complained about the way Business Stream had calculated a reduction from his water bill, following a pipe burst in his caravan park.

In response to our enquiries and additional evidence provided by Mr C, Business Stream agreed to further reduce his bill. They also agreed to cancel a recovery charge they had applied to Mr C's account. Mr C told us that he would accept this offer and withdrew his complaint.

Related reading

View Decision Report 201302585 as a PDF (10.75 KB) Updated: March 13, 2018

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Other decisions involving Business Stream

Reference Date Summary Outcome
202101632 01 Mar 2023 C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the … Resolved / Early Resolution
202103298 01 Nov 2022 C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was … Upheld
201900738 01 Dec 2021 C complained that Business Stream had not billed their business accurately. C said that they had been told by an … Not Upheld
201806006 01 Jul 2021 C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business … Resolved / Early Resolution
201808488 01 Nov 2020 Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to … Not Upheld
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