Source · SPSO (Scottish Public Services Ombudsman)

Highland NHS Board

SPSO (Scottish Public Services Ombudsman) Other Reference 201302502 Sector Health Category clinical treatment / diagnosis Decided 01 April 2014

View NHS Highland scorecard

Full decision

Summary

Ms C complained about the care, treatment and diagnosis she received from the board. She raised concerns about the board's consultation with a family member, their refusal to provide her with a second opinion and a doctor at the board divulging information about her at multi-agency meetings without her consent.

During the early stages of our investigation of the complaint, Mrs C advised us that her GP had arranged for the board to provide her with a second opinion. As this was the outcome Mrs C had been seeking, we closed her complaint.

Related reading

View Decision Report 201302502 as a PDF (10.83 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Highland NHS Board

Reference Date Summary Outcome
202408152 01 Jun 2026 C complained about the care and treatment provided to their child (A). A was urgently referred to the Child and … Upheld
202306996 01 Mar 2026 C complained that the board did not take reasonable action regarding their referrals. C was privately assessed by specialists in … Upheld
202307598 01 Sep 2025 C complained on behalf of a family member (A) about the care and treatment that A received during two presentations … Upheld
202404349 01 Aug 2025 C complained about the care and treatment provided to their late parent (A). A was admitted to hospital due to … Upheld
202300524 01 Jul 2025 C complained about the care and treatment that the board provided to their parent (A). The complaint relates to several … Not Upheld
View all decisions for this organisation