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Fife Council

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201301614 Sector Local Government Category child services and family support Decided 01 February 2014

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Underinvestment in Children's Social Care Care safeguarding systems

Full decision

Summary

Mr C complained to the council about actions of the social work department in relation to his son. He was dissatisfied with the council's responses and raised his complaints with us.

We decided that the council's responses to his complaints was not reasonable, as their letters were unclear on how appeal requests would be dealt with and did not respond to a specific enquiry that he made. We upheld the complaint.

Recommendations

We recommended that the council: apologise to Mr C that they did not respond reasonably to his complaints correspondence; and ensure that information in complaints responses about appeals is clear.

Related reading

View Decision Report 201301614 as a PDF (12.23 KB) Updated: March 13, 2018

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