Source · SPSO (Scottish Public Services Ombudsman)

Business Stream

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201301304 Sector Water Category charging method / calculation Decided 01 October 2013

Complaint record keeping failures

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Summary

Mr C complained that, although his business should have had a water meter fitted in 2009, Business Stream did not fit one, which meant that his bills were higher than they would otherwise have been. He had taken the matter up with the company over the years, but they never acknowledged the fault.

When we approached Business Stream, they reviewed the complaint and realised that they had been in error in not fitting the meter. They credited Mr C's account with the sum they calculated he had overpaid over the years.

Other decisions involving Business Stream

Reference	Date	Summary	Outcome
202101632	01 Mar 2023	C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the …	Resolved / Early Resolution
202103298	01 Nov 2022	C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was …	Upheld
201900738	01 Dec 2021	C complained that Business Stream had not billed their business accurately. C said that they had been told by an …	Not Upheld
201806006	01 Jul 2021	C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business …	Resolved / Early Resolution
201808488	01 Nov 2020	Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to …	Not Upheld

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Business Stream

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