Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) No Decision Reached Reference 201300603 Sector Prisons Category complaints handling Decided 01 March 2014

View Scottish Prison Service scorecard

Complaint record keeping failures

Full decision

Summary

Mr C, who is a prisoner, complained about special security measures imposed on him while he was in prison. He had sent us a number of complaints around this time and after we began our investigation into this particular one it became clear that it was about the same issue as another complaint he had submitted. We, therefore, closed the complaint file as the matter was being dealt with under our case reference 201300685.

Other decisions involving Scottish Prison Service

Reference	Date	Summary	Outcome
202412046	01 Feb 2026	C complained that the Scottish Prison Service (SPS) failed to follow the appropriate procedure after they removed C from association …	Upheld
202401074	01 Nov 2025	C complained that the Scottish Prison Service (SPS) failed to take reasonable steps to ensure that they had prompt access …	Upheld
202303295	01 Mar 2025	C complained that the Scottish Prison Service (SPS) failed to appropriately investigate their lost property claim. C submitted a claim …	Upheld
202006807	01 Sep 2022	C complained about the handing of their Internal Case Management (ICM) case conference. C was unhappy that the Scottish Prison …	Partly Upheld
202001300	01 Sep 2022	Ms C provided her express consent for her pronouns to be used for this publication. Ms C complained about matters …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

Scottish Prison Service

Full decision

Summary

Related reading

Other decisions involving Scottish Prison Service