Source · SPSO (Scottish Public Services Ombudsman)

Scottish Water

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201300374 Sector Water Category damage caused / compensation Decided 01 September 2013

View Scottish Water scorecard

Complaint record keeping failures

Full decision

Summary

Mr C complained to us that flooding caused by a blockage on Scottish Water's water system had damaged his property, but that they would not pay compensation.

We explained to Mr C that our role in complaints about compensation is very limited and so we would only be considering whether Scottish Water had handled his claim reasonably. Our investigation established that they had done so. Although the blockage was on their side of the pipework system, rather than on Mr C's side, they could not reasonably have been expected to have known about it beforehand, or to have taken action to prevent the flooding. In such cases, Scottish Water have no legal obligation to pay compensation.

Other decisions involving Scottish Water

Reference	Date	Summary	Outcome
201903741	01 Oct 2021	C operated a bed and breakfast business from their home (the premises) and a number of years ago was identified …	Not Upheld
201907203	01 Feb 2021	C complained that Scottish Water had failed to respond appropriately to a number of flooding incidents in their property. C …	Not Upheld
201806416	01 Sep 2019	Mr C complained that Scottish Water (SW) delayed in reinstating a permanent water supply to his property and that their …	Partly Upheld
201810639	01 May 2019	This summary is linked to case 201608499 in relation to Clear Business Water. Mr C complained to Clear Business Water …	Upheld
201801415	01 Mar 2019	Mr C complained that Scottish Water had failed to resolve the flooding issues he was experiencing and that they had …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list

Scottish Water

Full decision

Summary

Related reading

Other decisions involving Scottish Water