Source · SPSO (Scottish Public Services Ombudsman)

University of St Andrews

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201300202 Sector Education Category academic appeal/exam results/degree classification Decided 01 September 2013

View The University of St. Andrews scorecard

Complaint record keeping failures

Full decision

Summary

Mr C failed a practical element of an examination and submitted an appeal, which the university upheld. However, Mr C was not happy with the remedy they put in place and complained to us that the university did not offer him another attempt at the whole examination without penalty.

As part of our investigation, we looked at the information provided by Mr C and the university. We did not uphold the complaint, as we found that the university had acted in line with their regulations and normal practice, and Mr C had not been disadvantaged.

Other decisions involving University of St Andrews

Reference	Date	Summary	Outcome
202409674	01 Aug 2025	C, an EU student with disabilities, began an MSc at the University of St Andrews. A few weeks later, their …	Not Upheld
201805182	01 Oct 2021	C complained about the way that the university handled their complaint. We found that the university did not communicate clearly …	Upheld
201804250	01 Oct 2019	Mr C, a lawyer, complained on behalf of his client (Ms A) regarding the university's handling of complaints she had …	Not Upheld
201602119	01 Apr 2017	Ms C complained about the university's handling of her termination of studies, their consideration of her extenuating circumstances and her …	Not Upheld
201507875	01 Dec 2016	Mr C suffered from a long-term illness of which he had made the university aware when he began his studies. …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

University of St Andrews

Full decision

Summary

Related reading

Other decisions involving University of St Andrews