Source · SPSO (Scottish Public Services Ombudsman)

Aberdeen City Council

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201205353 Sector Local Government Category complaints handling Decided 01 July 2013

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Complaint record keeping failures

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Summary

Mr C had experienced periods of homelessness in recent years and complained to us that the council had failed to offer him housing, although he had been in temporary accommodation for a number of months. He said that the council were not dealing with his homeless application properly.

In response to our investigation enquiry, the council advised us that they were in the process of making an offer to Mr C, and shortly afterwards, confirmed that he had been offered and accepted permanent housing. We considered this an appropriate resolution to Mr C's complaint.

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Aberdeen City Council

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