Source · SPSO (Scottish Public Services Ombudsman)

Forth Valley NHS Board

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201205348 Sector Health Category clinical treatment / diagnosis Decided 01 March 2014

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Clinical negligence harms learning

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Summary

Mr C, who is a prisoner, complained to us about the board's handling of his complaint to them about healthcare issues. We were satisfied that the board had considered and responded to the issues Mr C raised, but our investigation found that they had failed to deal with the complaint within the timescales detailed in their complaints procedure and had not kept him advised of progress.

Recommendations

We recommended that the board: apologise for the failures we identified in the handling of the complaint; and remind staff of the need to work in accordance with the NHS Scotland complaints procedure.

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202401232	01 May 2026	C, an independent advocate, complained on behalf of B, about the standard of medical and nursing care provided to B’s …	Partly Upheld
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202403721	01 Jan 2026	C complained on behalf of their sibling (A) in relation to the care and treatment that the board provided to …	Upheld

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Forth Valley NHS Board

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