As part of our investigation, we asked Business Stream to look again at the complaint, which they had previously investigated but not upheld. On doing so, they discovered an error, which when corrected reduced Mr C's debt from approximately £10,000 to approximately £400. We considered this to be an appropriate resolution for Mr C and advised him of the outcome.
View Decision Report 201204614 as a PDF (10.82 KB) Updated: March 13, 2018
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 202101632 | 01 Mar 2023 | C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the … | Resolved / Early Resolution |
| 202103298 | 01 Nov 2022 | C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was … | Upheld |
| 201900738 | 01 Dec 2021 | C complained that Business Stream had not billed their business accurately. C said that they had been told by an … | Not Upheld |
| 201806006 | 01 Jul 2021 | C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business … | Resolved / Early Resolution |
| 201808488 | 01 Nov 2020 | Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to … | Not Upheld |