Source · SPSO (Scottish Public Services Ombudsman)

Fife Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201204208 Sector Local Government Category estate management, open space & environment work Decided 01 December 2013

View Fife Council scorecard

Complaint record keeping failures

Full decision

Summary

Miss C complained that the council charged her for work carried out at her former home after she left it. Our investigation found, however, that Miss C had not in fact complied with the terms of her tenancy agreement when she left the property, and that the council had to resort to their abandonment procedure to bring the tenancy to an end. They found the garden in an unacceptable state and had to carry out works to clear it and make it safe. We found that the council had acted reasonably, and in accordance with their policies and procedures.

Other decisions involving Fife Council

Reference	Date	Summary	Outcome
202411894	01 Oct 2025	C owns a holiday let in a conservation area. The adjacent, terraced property was demolished but not rebuilt, leaving an …	Not Upheld
202308876	01 Jul 2025	C complained to the council that their teenage child (A)'s school had not taken reasonable action following the report of …	Upheld
202310572	01 Jun 2025	C complained that the council unreasonably failed to follow relevant processes and procedures in managing and responding to bullying behaviour …	Upheld
202206015	01 Nov 2024	C complained that the council had failed to address excessive noise from a recreational area near their home. We found …	Partly Upheld
202204206	01 May 2024	C complained about their housing. C had moved into the property because they were downsizing from their previous home. The …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

Fife Council

Full decision

Summary

Related reading

Other decisions involving Fife Council