Source · SPSO (Scottish Public Services Ombudsman)

Falkirk Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201204010 Sector Local Government Category handling of application (complaints by applicants) Decided 01 August 2013

View Falkirk Council scorecard

Full decision

Summary

Mr C complained that the council used incorrect roads design guidance when assessing his planning application. He believed they used local guidance rather than the correct national planning policy when considering the application. In addition, he complained that the council used unrepresentative accident statistics when assessing the safety of his proposed access way. The council also cited a high average traffic speed as a concern to be considered when assessing the application, and Mr C believed this to be unfair. He said that if drivers were breaking the speed limit, the council should have taken steps to reduce this offence through enforcement and traffic management. Finally, he complained that they failed to provide a reasonable response to his complaint.

We did not uphold Mr C's complaints. We found that the national policy he quoted was the correct one for assessing this issue. However, the policy allows councils flexibility and acknowledges the importance of local design guidance, which may also be used. We found no evidence to show that the council had used unreasonable accident statistics - those they used were obtained from the police. In addition, Mr C's agent had also provided his own road safety figures to the planning review committee for consideration. Finally we found that the council did not accept that the road was unsafe, rather they were of the view that the proposed access could not safely be introduced at that site. We highlighted to Mr C that the enforcement of speed limits was a matter for the police. We found no evidence of administrative failure in the way the council considered these issues, and that they had explained their reasons for the way they did so in responding to the complaint.

Related reading

View Decision Report 201204010 as a PDF (11.44 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Falkirk Council

Reference Date Summary Outcome
202307184 01 Oct 2025 C, a council tenant, complained that the council had failed to replace their kitchen, which was outdated and in a … Partly Upheld
202403907 01 May 2025 C complained that the council unreasonably failed to assess their housing application in accordance with their policies and procedures. C … Upheld
202402009 01 Apr 2025 C complained to the council that they had unlawfully carried out repairs to the communal roof and chimney of a … Upheld
201900986 01 Mar 2023 C complained about the service provided by the council's social work service in connection with their child (A), who resided … Upheld
201910292 01 Apr 2022 C is the owner of a 'four-in-a-block' flat and the other three properties in the block are owned by the … Not Upheld
View all decisions for this organisation