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A Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201203977 Sector Local Government Category primary school Decided 01 September 2013
Underinvestment in Children's Social Care

Full decision

Summary

Mr C complained on behalf of his family over his dissatisfaction with the council’s investigation into a complaint made about an incident at his daughter’s school sports day. His dissatisfaction was based on his belief that it was partial, questioned the veracity of the family’s account, and did not address the key concerns which had been raised.

Our investigation found that Mr C’s complaint had been investigated properly at both stages of the council’s complaints procedure. The council had considered relevant information, including witness statements, and had interviewed Mr C and his wife. The council had concluded that the incident was the result of a misunderstanding, which had been resolved with the apology offered at the time, and took into account that since the event Mr C’s daughter had changed school and was happy with the move.

Related reading

View Decision Report 201203977 as a PDF (10.97 KB) Updated: March 13, 2018

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201606227 01 Aug 2017 Mr C complained about the council's response to a report from the police about his daughter (Miss A). Miss A … Not Upheld
201508372 01 Nov 2016 Mrs C complained about the council's handling of her complaint about a letter written to her husband which contained comments … Partly Upheld
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