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Business Stream

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201203545 Sector Outcome: Category charging method / calculation Decided 01 September 2013
Complaint record keeping failures

Full decision

Summary

Ms C is one of several tenants in her building. She complained that Business Stream had failed to install a meter at her property, resulting in unreasonably high invoices. She believed that her invoice represented the total use for all tenants and not solely her share.

Our investigation found that her bill had been calculated based on the correct rateable value for her own property. We also found that the decision about whether to install a meter was one that Scottish Water were entitied to make, and which we could not investigate.

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View Decision Report 201203545 as a PDF (10.82 KB) Updated: March 13, 2018

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Other decisions involving Business Stream

Reference Date Summary Outcome
202101632 01 Mar 2023 C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the … Resolved / Early Resolution
202103298 01 Nov 2022 C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was … Upheld
201900738 01 Dec 2021 C complained that Business Stream had not billed their business accurately. C said that they had been told by an … Not Upheld
201806006 01 Jul 2021 C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business … Resolved / Early Resolution
201808488 01 Nov 2020 Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to … Not Upheld
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