Summary
Mr C, who is a prisoner, complained that the prison were failing to credit money, handed in for him, to his account within a reasonable timescale. We asked the prison to tell us what the process was. They confirmed that money handed in for a prisoner would be credited to their account the following day with the exception of Friday and Saturday. Money handed in on those days would be credited to a prisoner's account on the following Monday. Having considered the information available, we did not agree with Mr C that the prison were failing to credit money to a prisoner's account within a reasonable timescale and because of that, we did not uphold his complaint.
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View Decision Report 201202525 as a PDF (10.92 KB) Updated: March 13, 2018