Source · SPSO (Scottish Public Services Ombudsman)

Scottish Water

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201201812 Sector Water Category sewer flooding - internal Decided 01 January 2013

View Scottish Water scorecard

Complaint record keeping failures

Full decision

Summary

Mr C complained that a blockage he had experienced in his home's water pipes was Scottish Water's responsibility and that flooding in his kitchen had been caused by flooding in a nearby car park.

Our investigation found, however, that Scottish Water had correctly told Mr C that the blockage was on his side of the pipe system and, therefore, not their responsibility, and also that the flooding could not have been caused by the car park flooding.

Other decisions involving Scottish Water

Reference	Date	Summary	Outcome
201903741	01 Oct 2021	C operated a bed and breakfast business from their home (the premises) and a number of years ago was identified …	Not Upheld
201907203	01 Feb 2021	C complained that Scottish Water had failed to respond appropriately to a number of flooding incidents in their property. C …	Not Upheld
201806416	01 Sep 2019	Mr C complained that Scottish Water (SW) delayed in reinstating a permanent water supply to his property and that their …	Partly Upheld
201810639	01 May 2019	This summary is linked to case 201608499 in relation to Clear Business Water. Mr C complained to Clear Business Water …	Upheld
201801415	01 Mar 2019	Mr C complained that Scottish Water had failed to resolve the flooding issues he was experiencing and that they had …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list

Scottish Water

Full decision

Summary

Related reading

Other decisions involving Scottish Water