Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201201252 Sector Prisons Category complaints handling Decided 01 October 2012

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Complaint record keeping failures

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Mr C, who is a prisoner, complained that the prison unreasonably failed to respond to a complaint he submitted to them in February 2012. The prison assured us that they had no record of having received this complaint. We noted that Mr C had been transferred between prisons and that it was possible that the complaint might have gone missing because of this. However, in the absence of any evidence that the prison received the complaint, we could not conclude that the failure to respond was unreasonable.

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Scottish Prison Service

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