Source · SPSO (Scottish Public Services Ombudsman)

Glasgow Housing Association Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201200899 Sector Local Government Category neighbour problems Decided 01 October 2012

Supported housing problems

Full decision

Summary

Mr C said the housing association had not properly investigated his complaint that he was being harassed by his housing officer. He said that he was being harassed because he had questioned why he had been issued with a warning about anti-social behaviour.

We did not uphold his complaint. We found that the housing association had initially delayed in investigating his complaint but had held two meetings with Mr C to allow him to present any evidence in support of it. The minutes of the meetings showed that Mr C did not provide any evidence to support the allegation of harassment.

Other decisions involving Glasgow Housing Association Ltd

Reference	Date	Summary	Outcome
201304959	01 Aug 2014	Ms C complained that the association had not responded reasonably when she reported noise nuisance from her neighbour, or when …	Partly Upheld
201301242	01 Apr 2014	Mr C had on occasion recorded phone conversations with members of the housing association's staff. He was, however, then told …	Not Upheld
201204522	01 Sep 2013	Mr C needed a lot of support with housing matters. He was asked to go to his local housing office …	Not Upheld
201202755	01 Apr 2013	Mr C was a tenant of a housing association. There was a leak from the flat upstairs into his house. …	Partly Upheld
201201486	01 Nov 2012	Mr C had complained to the housing association about cleaning and repairs. He was unhappy with the way the association …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list

Glasgow Housing Association Ltd

Full decision

Summary

Related reading

Other decisions involving Glasgow Housing Association Ltd