Source · SPSO (Scottish Public Services Ombudsman)

Business Stream Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201200781 Sector Water Category charging method / calculation Decided 01 December 2012

Complaint record keeping failures

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Summary

Ms C operated a small business from a kiosk in a shopping centre. She had a water meter and paid her landlord for water and waste water. Business Stream sent her a bill for property and roads drainage based on the rateable value of her kiosk. She did not consider this was correct as her kiosk was entirely within the centre and had no separate roof or roads which required to be drained. She thought that Business Stream were charging more than once for drainage of the same water. We found, however, that Business Stream had charged her in line with their billing policy and on the same basis as the other tenants in the shopping centre. We did not uphold her complaint.

Other decisions involving Business Stream Ltd

Reference	Date	Summary	Outcome
201103715	01 Feb 2013	An employee of Scottish Water visited Mr C's business premises and advised that he was going to install a water …	Upheld
201104142	01 Feb 2013	Mr C complained that Business Stream failed to read his meter between April 2011 and January 2012. He said that, …	Partly Upheld
201201210	01 Feb 2013	Mr C complained on behalf of a golf club about Business Stream. He complained that Business Stream had sent the …	Partly Upheld
201202733	01 Feb 2013	There was a leak in a pipe which fed a field trough. This was not detected and Ms C was …	Partly Upheld
201200041	01 Feb 2013	Mr C complained about a lack of assistance from Business Stream when he attempted to investigate a suspected water leak …	Not Upheld

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Business Stream Ltd

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