Summary
Mr C complained when his local medical practice decided to remove him from their patient list. His new medical practice is located some miles from his home and getting to it causes him inconvenience and expense. Mr C said that he did not understand why he had been removed from the practice list.
Our investigation found evidence that the practice had properly explained their decision, and the reasons for it, to Mr C and had then removed him from the list. However, we upheld the complaint because they had not issued Mr C with a warning about his behaviour in the twelve month period leading up to the decision, which they were contractually obliged to do.
Recommendations
We recommended that the Practice: • revise their policy relating to the removal of patients from practice list; and • apologise to Mr C for failing to issue a warning prior to removal from patient list.
Related reading
View Decision Report 201200619 as a PDF () Updated: March 13, 2018