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Business Stream Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201200592 Sector Water Category charging method / calculation Decided 01 January 2013
Complaint record keeping failures

Full decision

Summary

Mr C, who represents a company, complained that Business Stream had charged the company for trade effluent waste without formal consent. He also said that the charges were based on an unreasonably high daily availability figure which did not reflect the average usage.

We found that consent for the charges had been in place for a number of years. We were satisfied that the charges were based on this and were calculated in line with Business Stream’s charging statement. In the absence of a request by the company to review the consent, there was no requirement for Business Stream to do so.

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View Decision Report 201200592 as a PDF (10.95 KB) Updated: March 13, 2018

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Other decisions involving Business Stream Ltd

Reference Date Summary Outcome
201103715 01 Feb 2013 An employee of Scottish Water visited Mr C's business premises and advised that he was going to install a water … Upheld
201104142 01 Feb 2013 Mr C complained that Business Stream failed to read his meter between April 2011 and January 2012. He said that, … Partly Upheld
201201210 01 Feb 2013 Mr C complained on behalf of a golf club about Business Stream. He complained that Business Stream had sent the … Partly Upheld
201202733 01 Feb 2013 There was a leak in a pipe which fed a field trough. This was not detected and Ms C was … Partly Upheld
201200041 01 Feb 2013 Mr C complained about a lack of assistance from Business Stream when he attempted to investigate a suspected water leak … Not Upheld
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